Call Center

Bazelet Pharma has a national call center that coordinates the activity of several legalized growing farms in Israel, the center provides service to thousands’ of patients across the nation that requires the cannabis medication quickly and efficiently.

The ordering center operates during weekdays between 9 am to 6 pm, in addition to it, the company operate an online store, to support and benefit the patients’ welfare anytime, especially during the weekend.

Guiding Center

The call center also operates an integral guiding and training department for the patients.

The guiding and training center was established by Bazelet Pharma following extensive knowhow that was acquired and assimilated during the many years of treating patients who needed the medication, the guiding and training team, are very knowledgeable and educated about the process, as they performed – and keep on performing – thousands of various types of trainings, for the benefit and wellbeing of the patients, anytime anywhere.

The guiding and training department representatives – that also includes a team of nurses that arrives even to the patient’s home – provides the education and training in the comfort of their home, their natural environment, while collaborating with their families, to ensure that that they will receive the appropriate medication (species, oil, cigarette). After the personal guidance and training in the client’s home, personal assimilation takes place, over several weeks.

The guiding department representatives, are connected via unique technology to the center’s data base, and react in real time to patients that require training support. The team and services are available to the patients, every day for Q&A.

National Logistic Center (NLC)

The company owns a world class unique and innovative NLC that has been constructed in accordance with the patients and growing farms’ needs, all coupled with the company’s accumulated vast experience.

The NLC receives the medical grade cannabis from the different farms, and produces all the existing products according to the law.

The NLC is constructed of six complexes:

  • Controlled and monitored déshydrations facility.

  • Buds packaging facility.

  • Cigarettes production and packaging facility.

  • Laboratory and extraction facility.

  • Non marketable materials extermination facility (rest of the plant’s parts such as: leaves, stems, roots, and buds that did not undergo lab testing).

  • secured storage bunker.

The national logistic center has many advantages, primarily:

  • The ability to handle immense quantities in a short time span – it has a processing capacity of up to 10 tons of raw material per month.

  • Advanced technologies – the facilities’ apparatuses, are equipped with all the necessary systems, of climate and humidity control, packaging means, lab and extraction fabrication.

  • Uncompromising security: the complex is secured with armed guards 24 hours a day, it’s also equipped with various control and alarm systems, dozens of cameras, local control room, Police approved remote control center, and guarded by specially trained attack dogs.

  • 24/7 Remote control center: the overall NLC as well as each of its facility including the secured handling and delivery systems, are monitored, observed and managed by the control center that oversee all the stages.